Front Desk Attendant

Classification: Non-exempt

Education and/or Experience

• High School diploma or GED or higher.
• A minimum of two years in a resort, club or hospitality industry setting preferred.

Job Knowledge, Core Competencies and Expectations

• Excellent customer service skills and an open, courteous and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
• Knowledge and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club.  

Job Tasks/Duties

• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Greets members and guests.
• Provides schedule and other club information to members and guests.
• Sorts and distributes in-coming mail.
• Collects and posts outgoing mail including overnight mail services.
• Maintains supply of club information for members.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs on- or off-site errands.
• Performs general office work such as word processing, filing and operating copy machine.
• Maintains supply inventories for reception area.
• Reports presence of unauthorized visitors in or around club facility.
• Performs other duties required by the Clubhouse Manager.

Licenses and Special Requirements:

• Notary Public: provide notary services to members when requested (on site and off site), preferred, not required.

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.

• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.

Schedule: Wednesday, Thursday, Friday, Saturday and Sunday 4 - 8 p.m.