Front Desk Agent Overnight (Night Auditor)

What's the job?

As a Front Desk Agent Overnight / Night Auditor - you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition, you will be responsible for ensuring that end of day procedures are executed to start the next business day.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge loyalty program members by status and returning guests, in person, on the phone, or via online chat
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from billing issues to local knowledge, and loop in hotel management when necessary
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
• Take pride in your appearance and hotel as a brand ambassador
• Always know what events and activities are on the day's schedule
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts; assisting the preparation of all reports relavent to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports with supporting documents
• May assist with other duties as assigned